In accordance with the Emergency Bill of 8th and 17th March 2020, the Italian Government dictates:
- The operator, within fifteen days of the communication referred to in paragraph 2, proceeds to reimburse the amount paid for the travel document or to issue a voucher of the same amount to be used within one year of the issue.”
So, for all the bookings that had to be cancelled due to this terrible circumstance, we are going to immediately issue a 100% coupon that can be transferred to ANYONE.
However, as we realize that some of you may not be able to travel within a year, we made our vouchers valid INDEFINiTELY.
Our home has been standing 900 years. It will be here for you when you, your friend, your offspring can make it.As a small, small token of appreciation and apology, we will gift a bottle of our private label wine to each guest.
We understand that some of you may have preferred a refund for the time being. Unfortunately, we are unable to issue refunds all at once:we are like a hospital under COVID19 attack: it is not the the virus that we cannot handle; it is the massive amount of requests all at once, and no new reservations.
As soon as we are able, and in chronological order, we will do our best to issue all requested refunds.
The Accidental Tourist was founded in 1998. Since then we endured 9/11, the American economic crisis, the Italian economic crisis shortly after that, and few hurricanes and earthquakes. This virus, too, shall pass.
We know we will soon be back in business, welcoming people from all over the world, as always.
If you have not yet received your voucher and will not received it within the next week, please contact firstname.lastname@example.org
We thank you for your kind patience, we wish you all the best, and we hope to celebrate with you in the near future.